Our no-shopping promise

What we promise

We will never arrange shopping activities or recommend shopping venues. Sales visits disguised as cultural experiences, factory tours, tea demonstrations or other sightseeing are equally excluded.

We undertake to ensure that neither PCJ nor anyone assigned to your journey maintains financial interests or other benefit arrangements with shopping venues. Commissions, kickbacks, referral fees, rebates, gifts or any other benefits connected with your shopping are prohibited. This rule applies equally to our own personnel and those supplied by a partner.

If someone breaks this promise

We will check compliance through traveller feedback and investigate reports of shopping pressure, recommendations or undisclosed retail interests. You do not need to prove a hidden commission arrangement or confront the person concerned before contacting us.

1. Contact us directly

   Use your designated PCJ trip contact or hello@privatechinajourneys.com. Tell us the journey, date, place and what happened; messages, receipts or other records are helpful where available. Please send personal details privately.

2. We check the facts

   We review your account and the relevant records and speak with the personnel or supplier involved. Your complaint is handled by PCJ, not left solely to the person complained about. We explain the outcome and next steps to you.

3. Confirmed breach: immediate replacement

   Once a guide's, driver's or other assigned person's breach is verified, we will immediately remove them from your service and arrange their replacement. We will coordinate a safe handover and onward arrangements so that you are not left to manage the disruption alone.

4. No future engagement

   We will not use that person again for PCJ journeys, whether directly or through another supplier. We record the verified outcome internally and use it in future assignment checks.

While facts are being checked, we will act to stop unwanted shopping pressure and prioritise your safety and continuity of travel. You are not required to keep participating in a sales activity while a complaint is investigated.

Your own choices, with our support

You remain free to shop independently. Our no-shopping promise restricts what we and our personnel organise or recommend; it does not restrict your personal freedom.

We will do our utmost to help protect your rights during your journey. If a purchase you chose independently causes a problem, we will assist with communication, collecting receipts and other records, and presenting return, refund or complaint requests. You should not have to face language barriers alone. The outcome of a dispute depends on the facts and the relevant parties; our assistance does not replace the seller's obligations or your existing rights.

Speak directly to PCJ

hello@privatechinajourneys.com

A clear promise, and a direct way to raise a concern.